At Empower Training and Consultancy, we believe that customer service, both internal and external is key to the growth and productivity of any organisation, no matter the size. Good service will always lead to customer satisfaction and this will enhance the trust and confidence the customer has in the organisation, resulting in repeat business and good word-of-mouth referrals.
We believe that every employee has the ability to learn new skills and elevate their current skills to meet their work requirements. The programmes in the Service Suite aims to provide employees with the necessary knowledge and skills to exceed the ever-changing customer expectations and adapt successfully to the environments they serve in.
Be a Service GIANT!
We understand that organizations are greatly challenged in today's service environment where customers' behaviour and expectations have changed dramatically. Creating memorable customer experiences become critical in fostering customer loyalty and the long-term value of the customer.
Therein lies the question - Is exceptional Customer Experience (CX) tightly knitted into the fabric of your business culture?
Phenomenal customer experiences can only be created by employees who have the unique mindset, heart, speech and actions of The GREAT Service Giant.
A highly engaging and interactive workshop, participants are presented with The Service GIANT persona and the underpinning attitudes necessary to achieve it. Participants will learn the critical techniques to deliver this level of exemplary service via innovative learning methodologies.
Turning Lemons into Lemonade! (Service Recovery)
Every organisation needs Service Recovery, regardless of the exemplary customer experience (CX) provided.
Service Recovery is a powerful customer retention tool that leads to customer loyalty, an important driver of any organisation's profitability. Service failures need not mean disastrous consequences as effective service recovery can build commitment and trust between the customer and the organisation leading to customer satisfaction and loyalty.
Throughout the 2-day Turning Lemons to Lemonade! (Service Recovery) programme, participants will learn about service recovery best practices, mapping the process of service recovery with a robust and proven framework, and role play service recovery in action.
Effective & Impactful Selling Skills for Service Professionals
Turn your "Shop-Keepers" into Dynamic & Effective Sales & Service Specialists with the Effective & Impactful Selling Skills for Service Professionals to help them contribute better to your business bottom-line.
This 2-day programme, arms participants with proven techniques of handling objections, customer-centric selling, cross-selling as well as upselling to close sales and and create lasting impressions to draw the customers back for more in their next visits.
The ART of Communicating for Success
The art of communication is the an acquired skill to say the right thing, the right way, at the right time, to the right person.
Your ability to communicate convincingly with power and persuasion, connecting with your listeners, engaging with them, influencing and moving them to your desired action is critical to business success and cultivating trust-based relationships.
This 2-day programme will impart to learners the fine art of listening, persuading without manipulating, influencing without being authoritative and much more.
The Service Suite also includes the following:
English for Service Professionals (ESP)
Stress Management for Service Professionals
Championing Service Excellence
And many more..
Customised or contextualised training